Business process framework etom amdocs customer experience systems. Extending etom through asom to deliver greater valuefaster. The business process framework for the information and communications services industry, gb921, release 3. Amdocs network cloud service orchestrator continuously designs, fulfills and assures network services, from any virtual network functions vnf vendor, over all mainstream cms and. The guidebook format is used, for example, when the document lays out a core part of tm forums approach to automating business processes. Jan 22, 2011 case study from amdocs bpi, e tom implementation 1. All of the open digital framework, including the business process. Ppt amdocs company overview powerpoint presentation free. The enhanced telecom operations map etom the business process framework for the information and communications services industry is being issued as a tm forum version release 4. Operations map or etom for short describes all the enterprise processes required by a service provider. Virtual customer premises equipment vcpe is one of the first network functions virtualization nfv services that communications service providers are interested in rolling out, but to make the business case successful, they need to work with existing cloud providers like microsoft azure and amazon web services, says dr. Tm forum 2012 business process framework etom for the information and communications services industry addendum d. Hwsw vendor, systems integrator, consulting services provider perspective services. A practical approach to the operation of telecommunication services driven by the tmf etom framework hou jiejin thesis director dr.
Amdocs clarifycrm 12 sets a new standard for crm performance. Itil is a set of nonprescriptive guidelines for itict service management. Amdocs is listed in the worlds largest and most authoritative dictionary database of abbreviations and acronyms. Bestinclass performance, scalability and high availability st. It has a set of innovative solutions, longterm business relationships with 350 communications and media providers, and technology and distribution ties to 600 content creators. Amdocs customer references have an aggregate content usefulness score of 4. Enhanced telecom operations map etom the business process. Most noteworthy is the participation of numerous service providers. A practical approach to the operation of telecommunication. For the business process framework etom processes definitions please refer to tm forum.
Amdocs intelligent decision automation amdocs craig hanson overview. The business process framework etom is a critical component of the open digital framework, tm forums blueprint for enabling successful business transformation. Download operation oss or read online books in pdf, nms and ossbss is a complete guide to telecom resource and relations from a tutorial arrangement oss bss tutorials pdf. Telemanagement forum etom business process framework. Definitions affiliate means a corporation that controls, is controlled by, or is under common control with amdocs, where control means the direct or indirect holding of more than 50% of equity ownership or voting rights.
Dox, the worlds leading provider of billing and crm products and services for true, integrated customer management, today announced that amdocs clarifycrm 12, the latest release of its marketleading crm software, demonstrated unmatched crm application performance, scalability, and. Download the latest version of the poster illustrating the business process framework etom, up to date for release 17. Robert oebele reitsma 2011 innovating masscustomized service. Universal product catalogue the foundation of catalogue. In chapter two of the guide to modern oss we look at how oss is able to support fundamental use cases like delivering. How to obtain a copy an electronic copy of the etom business framework can be downloaded at the tm forum. Amdocs is a leader in one of the worlds most dynamic industries. It is aligned with and supports industry standards patterns and frameworks, including tm forum sid, etom, tip and soa serviceoriented architecture. Amdocs is a developer and provider of customer experience systems for communications, media, and entertainment industries. Business process framework etom poster frameworx 15. Download gb921 business process framework etom r19.
Particular thanks go to viviane cohen of amdocs who handled editing of this. Enhanced telecom operations map etom business process. Etom itil application note acknowledgments the etom itil application note, tmf gb921l version 4. Mapped amdocs products to etom, and used as sales tool. Enhanced telecom operations map etom the business framework for the information and. Amdocs network rollout solution software is built on amdocs oss core architecture a modular, open, standardized infrastructure and services for integration with other systems. Case study from amdocs bpi, e tom implementation 1. Amdocs network cloud service orchestrator is an open, catalogdriven solution for service providers transitioning from physical networks to dynamic networkclouds. Particular thanks go to viviane cohen of amdocs who handled editing of this document, and.
Business process framework etom poster frameworx 17. Used etom to map existing industry processes, analyze business drivers and pains, and guide the design of new processes. All of the open digital framework, including the business process framework. Certification report amdocs enterprise product catalog epc version 9. The telemanagement forum would like to thank the following people for contributing their time and expertise. Telecom operations map, tmf, gb910, evaluation version 2. It was felt this would remove any artificial concerns about using the etom in nontelecommunications environments and broaden the uptake and adoption of the business process framework etom.
Dox, the worlds leading provider of billing and crm products and services for true, integrated customer management, today announced that amdocs clarifycrm 12, the latest release of its marketleading crm software, demonstrated unmatched crm application performance. Objectives provides a business process blueprint for service providers to streamline their endto. We continuously reinvent ourselves, creating a culture of innovation and many opportunities for our people to grow and develop. Amdocs and intel deliver missioncritical solutions for telecom industry amdocs on intel xeon processorbased platforms offers leading edge performance and capability with intel xeon processor e7 and e5 familybased servers running red hat enterprise linux, were able to provide exceptional computing performance and density. When you upgrade to crunchbase pro, you can access unlimited search results, save your dynamic searches, and get notified when. Dec 09, 2003 bestinclass performance, scalability and high availability st.
Amdocs company overview 1 amdocs company overview 2 brief description. Connect with amdocs featured customers that trust amdocs. As our customers reinvent themselves, we enable their digital and network transformation through innovative solutions, intelligent operations and delivery expertise. The enhanced telecom operations map known throughout the industry as etom is an ongoing tm forum initiative to deliver a business process model or framework for use by service providers and their suppliers of products and services within the telecommunications industry. Amdocs combines innovative billing and crm software products and services with deep business knowledge to deliver true integrated customer management, enabling the worlds leading services companies to achieve stronger, more profitable customer relationships. Business process framework etom poster frameworx 15 tm. The business process framework is an operating model framework for telecom service. It is a comprehensive, industryagreed, multilayered view of the key business processes required to run an efficient, effective and agile digital enterprise. Document life cycle the enhanced telecom operations map etom the business process framework.
All content is posted anonymously by employees working at amdocs. Eyal felstaine, vice president and head of amdocs orchestration group. Amdocs intelligent decision automation aida is a closedloop, self. With a rich set of innovative solutions, longterm business relationships with 350 communications and media providers, and technology and distribution ties to 600 content creators, amdocs delivers business improvements to drive growth. Easily access the knowledge and guidance that has helped hundreds of companies reduce cost, risk and timetomarket. Amdocs and intel deliver missioncritical solutions for. Amdocs and its 25,000 employees serve customers in over 85 countries.
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